(Multi-Seat Subscriptions) Accept or Decline Ownership Transfer

1. Visit manage.techsmith.com and sign in to your TechSmith account.
2. Select Direct orders > Subscriptions > Invitations.
   
   If the Invitations page is not available, you have no pending invitations.
3. On the Invitations page, next to the subscription that you would like to accept, click Select and continue.
   
   If the Select and continue button is not available, see the Why can’t I accept ownership transfer? section in this article.
4. If you do not have an account for multi-seat subscriptions, on the Account details tab, fill in the following:
   • Company name—Used for information purposes only.
   • Billing address—Used to generate invoices for your future multi-seat purchases. Also, at your billing email address, you will receive notifications about subscription transactions and key updates.
   • Shipping address—Used to calculate taxes for your future multi-seat purchases. Also, at your shipping email address, you will receive notifications about all subscription updates.

   

5. If the subscription has auto-renewal on and your primary payment method is purchase orders, on the Payment method tab, set a credit card as the primary payment method.
   
6. On the Confirmation tab, click Accept invitation.
   
   If an error occurs, see the Why can’t I accept ownership transfer? section in this article.

The subscription appears in Direct orders > Subscriptions.

After you accept the invitation and become the new subscription owner, the subscription data and owners’ details are protected in the following way.

	Previous owner
	Can view the history of subscription updates, payments, and refunds that took place before the ownership transfer.
	Cannot view the subscription details or manage the subscription.
	Cannot view the account information, payment method, or invoices of the new owner.
	Cannot view the history of subscription updates, payments, and refunds that take place after the ownership transfer.
	New owner
	Can view and manage the subscription: Assign and revoke seats Add seat managers Purchase additional products Purchase additional seats Return products or seats Manage renewal
	Cannot view the account information, payment method, or invoices of the previous owner.
	Cannot view the history of subscription updates, payments, and refunds that took place before the ownership transfer

1. Visit manage.techsmith.com and sign in to your TechSmith account.
2. Select Direct orders > Subscriptions > Invitations.
   
   If the Invitations page is not available, you have no pending invitations.
3. On the Invitations page, next to the subscription that you would like to decline, click Decline invitation.
   
4. Confirm that you would like to decline ownership transfer.
   

The subscription no longer shows on the Invitations page and remains with the current owner.

You can find the email address of the current subscription owner in the notification sent to your email.

Also, you can view it in Direct orders > History > Ownership transfer accepted/declined event > From.

No, a subscription can only have one owner.

If someone invites you to become the new owner of a multi-subscription, and you accept the invitation, the previous owner will not be able to view or manage the subscription anymore.

It is not possible to accept the ownership transfer in the following cases.

	You already have a multi-seat subscription for at least one of the products. For example, if you were invited to manage a multi-seat subscription for Audiate and Video Review, and you already have a multi-seat Audiate subscription, you cannot accept the invitation. Instead, you can: Decline the invitation and provide the current subscription owner with a different email address. Or, contact Sales to get your current subscription canceled, so that you can accept the invitation. The logic described in this section only applies to multi-seat subscriptions (direct orders). Let’s say you purchased a 1-seat Audiate subscription in the online store, and someone wants to transfer their multi-seat Audiate subscription to you. In this case, you can accept the invitation and become the new owner. The conflict about the transfer will only occur if you already purchased a multi-seat Audiate subscription of your own via our sales team, and someone is trying to transfer another multi-seat Audiate subscription to you.
	Current owner has an unpaid invoice associated with their multi-seat account. You can view the corresponding message: “Cannot transfer subscription: the current owner has unpaid invoice(s). Error code: 307”. Please wait for the current subscription owner to pay all of their invoices.
	Account of the current subscription owner is blocked. You can view the corresponding message: “Subscription cannot be transferred because the current owner is blocked. Error code: 255”. Please wait for the current subscription owner to unblock their multi-seat account.
	Your multi-seat account is canceled. Please contact Sales to re-activate your account. Or, provide a different email address to the current subscription owner.
	You are tax-exempt, and the subscription has auto-renewal on. You can view the corresponding message: “Cannot complete the transfer: subscription auto-renewal is activated. Please contact the current subscription owner. Error code: 302”. The current subscription owner needs to turn off auto-renewal for this subscription, and then resend an invitation.
	Subscription contains a product with unsupported settings. You can view the corresponding message: “Cannot update subscription: product or rate plan contains unsupported settings. Error code: 290”. You can accept the invitation after our team resolves the issue in our backstage system. For more information, contact Sales.

As the person who was selected to become the new owner, in Direct orders > History, you can view the following events related to subscription transfer.

No, ownership transfer is free of charge.

Sometimes, in Direct orders > History > Ownership transfer accepted, the order total may be larger than 0. This usually happens if your billing address has a different US state than the address of the previous owner. However, this amount is not charged to you or the previous owner. We’re currently working on a fix to always show 0 in the order total for ownership transfer.

The invitation remains active and ready for you to accept or decline until the current owner revokes the invitation.