Problem
When opening Camtasia, one of the following error message appears:
"Unable to Start Camtasia. Do You Want to View the Recommended Steps to Resolve the Issue on Our Support Website?"
"Unable to start Camtasia. If this problem persists, please contact Technical Support."
Solution
Option 1
Please try these steps:
- Close Camtasia including this error message
- Open File Explorer
- Navigate to the following location: %LocalAppData%\TechSmith\Camtasia Studio
- Delete the License folder there.
- Navigate to C:/ProgramData/TechSmith/Camtasia Studio 22 ( You can substitute your version number for "22" so Camtasia 2021 would be C:/ProgramData/TechSmith/Camtasia Studio 21)
Note: ProgramData is a hidden folder and you may need to enable viewing of hidden folders in File Explorer to see it.
- Delete both the Identity folder, and the RegInfo.ini file there.
- Reboot the computer, open up Camtasia.
Option 2
Confirm you're on the latest version of Camtasia. You can download and install the latest version to see if that corrects your issue.
Option 3
If Option 1 or 2 do not work, please start a Technical Support ticket with us and include the following files:
- Open the following folder: %LocalAppData%\TechSmith\Camtasia Studio\License
- Send all the files you see in this folder when you submit your ticket. You can send them individually (they are small enough) or you can zip them up and send them as a .ZIP file by highlighting the files, then right click and select Send to > Compressed (zipped) folder
Option 1
Please try these steps:
- Close Camtasia including this error message
- Open File Explorer
- Navigate to the following location: C:/Users/Public/TechSmith/Camtasia
- Delete the License folder there.
- Navigate to C:/ProgramData/TechSmith/Camtasia Studio 22 ( You can substitute your version number for "22" so Camtasia 2021 would be C:/ProgramData/TechSmith/Camtasia Studio 21)
Note: ProgramData is a hidden folder and you may need to enable viewing of hidden folders in File Explorer to see it.
- Delete both the Identity folder, and the RegInfo.ini file there.
- Reboot the computer, open up Camtasia.
Option 2
Confirm you're on the latest version of Camtasia. You can download and install the latest version to see if that corrects your issue.
Option 3
If Option 1 or 2 do not work, please start a Technical Support ticket with us and include the following files:
- Open the following folder: C:\Users\Public\TechSmith\Camtasia\License
- Send all the files you see in this folder when you submit your ticket. You can send them individually (they are small enough) or you can zip them up and send them as a .ZIP file by highlighting the files, then right click and select Send to > Compressed (zipped) folder
