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Please contact our support team with the following information:
- When does this warning occur? During installation or when using the software?
- Was the software downloaded directly from our website or by another vendor/website?
- Which anti-virus/spyware software are you running and what version? (Norton, AVG, etc.)
- What is the date/version of the virus definitions, have you recently updated them?
- What file is being flagged by the anti-virus software? (eg. jing_setup.exe)
If possible, provide a screenshot of the antivirus warning from your software so we may determine the cause the situation. We will investigate these claims and report False Positives to the anti-virus software manufacturers so they can issue updated definitions that will not flag our software.
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