Screencast.com: Problems uploading content to account

Many times, uploading problems are the result of a poor connection to the Screencast.com Servers.

To establish what your connection speed is to the Screencast.com Servers currently, please visit the link below and select Lansing Michigan:
Speedtest.net

If your results are not within the range presented below, you may experience problems Uploading, Downloading, and Viewing content on Screencast.com:

• 50 ms or less for Ping
• 5.0 Mbps or more for Download Speed
• 1.0 Mbps or more for Upload Speed

These are not necessarily minimum requirements for using Screencast.com, merely a baseline of minimum connection properties while maintaining a reasonably fast experience when using the service.

Error Message: Local System Error

This Error Message indicates that the connection between your computer and the Screencast.com Servers failed, or timed out, during the upload process.

Typically this is the result of Security Software Settings on your computer not allowing proper access to Screencast.com.

You may need to check to make sure that the following information is added to your Safe Sites or White List in the Security Software, Proxy Server, or Network Firewall:

*.screencast.com

*.techsmith.com

Once added, you should be able to upload content using both the Web Browser interface and Desktop Uploader to your Screencast.com Account.

Upload a file that is larger than 100 MB

You are able to upload files that are up to 100 MB (megabytes) in size using the web browser interface.

Files that are over 100 MB require the Screencast.com Desktop Uploader. To download the Desktop Uploader, please visit this link: Desktop Uploader

Files larger than 2 GB (gigabytes) may not upload properly, or may take a very long time to upload.

Mac Desktop Uploader Problems

There is a known issue with MOV files in OS X 10.4 and 10.5 using the Screencast.com Desktop Uploader, that causes the program to crash during upload.  At this time we do not have a good work-around to resolve the issue.

We have also seen issues trying to upload files, regardless of file type, close to 2 GB in size.

The Screencast.com Development Team is currently looking into what causes this problem.

Windows Desktop Uploader Problems

User's typically report one of the two following Error Messages.

When uploading a file to Screencast.com I receive the following Error: Unable to upload this file. Please try again or contact Screencast Support.

This Error Message can occur if there is a non-standard character in the file name.  Non-standard characters would include any of the following:

( , . @ # $ % ^ & * )

Removing special chracters from the file name and retrying your upload should resolve this Error Message.

Error: An error occurred while authorizing user status with Screencast.com.

This Error Message can happen when the Login Credentials of your Screencast.com Account do not match those stored in the Desktop Uploader.

To fix this issue, please follow these steps:

1. Close the Screencast.com Desktop Uploader

2. Navigate to the following location on your computer:

3. Windows XP C:\ Documents and Settings \ Your Username \ Local Settings \ Application Data \ TechSmith
   Windows Vista / 7 C:\ Users \ Your Username \ AppData \ Local \ TechSmith

4. Delete the Screencast.com Folder from this location.

When you restart the Screencast Desktop Uploader you will be asked to login with yourScreencast.com Account information.

You may want to uncheck the option Remember me.  This will prevent this Error Message in the future, however you will be prompted for your Login Credentials each time you open the Desktop Uploader.