Problems uploading content to account


I am having trouble uploading content to my Screencast account.


Many times, uploading problems are the result of a poor connection to the Servers.

To establish what your connection speed is to the Servers currently, please visit the link below and select Lansing Michigan:

If your results are not within the range presented below, you may experience problems Uploading, Downloading, and Viewing content on

  • 50 ms or less for Ping
  • 5.0 Mbps or more for Download Speed
  • 1.0 Mbps or more for Upload Speed

These are not necessarily minimum requirements for using, merely a baseline of minimum connection properties while maintaining a reasonably fast experience when using the service.

Error Message: Local System Error

This Error Message indicates that the connection between your computer and the Servers failed, or timed out, during the upload process.

Typically this is the result of Security Software Settings on your computer not allowing proper access to

You may need to check to make sure that the following information is added to your Safe Sites or White List in the Security Software, Proxy Server, or Network Firewall:



Once added, you should be able to upload content using both the Web Browser interface and Desktop Uploader to your Account.

Upload a file that is larger than 100 MB

You are able to upload files that are up to 100 MB (megabytes) in size using the web browser interface.

Files that are over 100 MB require the Desktop Uploader. To download the Desktop Uploader, please visit this link: Desktop Uploader

Files larger than 2 GB (gigabytes) may not upload properly, or may take a very long time to upload.

Mac Desktop Uploader Problems

There is a known issue with MOV files in OS X 10.4 and 10.5 using the Desktop Uploader, that causes the program to crash during upload.  At this time we do not have a good work-around to resolve the issue.

We have also seen issues trying to upload files, regardless of file type, close to 2 GB in size.

The Development Team is currently looking into what causes this problem.

Windows Desktop Uploader Problems

User's typically report one of the two following Error Messages.

When uploading a file to I receive the following Error: Unable to upload this file. Please try again or contact Screencast Support.

This Error Message can occur if there is a non-standard character in the file name.  Non-standard characters would include any of the following:

( , . @ # $ % ^ & * )

Removing special characters from the file name and retrying your upload should resolve this Error Message.

Error: An error occurred while authorizing user status with

This Error Message can happen when the Login Credentials of your Account do not match those stored in the Desktop Uploader.

To fix this issue, please follow these steps:

  1. Close the Desktop Uploader

  2. Navigate to the following location on your computer:  C:\ Users \ Your Username \ AppData \ Local \ TechSmith

  3. Delete the Folder from this location.

When you restart the Screencast Desktop Uploader you will be asked to login with Account information.

You may want to uncheck the option Remember me.  This will prevent this Error Message in the future, however you will be prompted for your Login Credentials each time you open the Desktop Uploader.