Problem
I am having trouble uploading content to my Screencast account.
Solution
Many times, uploading problems are the result of a poor connection to the Screencast.com Servers.
To establish what your connection speed is to the Screencast.com Servers currently, please visit the link below and select Lansing Michigan:
Speedtest.net
If your results are not within the range presented below, you may experience problems Uploading, Downloading, and Viewing content on Screencast.com:
- 50 ms or less for Ping
- 5.0 Mbps or more for Download Speed
- 1.0 Mbps or more for Upload Speed
These are not necessarily minimum requirements for using Screencast.com, merely a baseline of minimum connection properties while maintaining a reasonably fast experience when using the service.
Error Message: Local System Error
This Error Message indicates that the connection between your computer and the Screencast.com Servers failed, or timed out, during the upload process.
Typically this is the result of Security Software Settings on your computer not allowing proper access to Screencast.com.
You may need to check to make sure that the following information is added to your Safe Sites or White List in the Security Software, Proxy Server, or Network Firewall:
*.screencast.com
*.techsmith.com
Once added, you should be able to upload content using both the Web Browser interface and Desktop Uploader to your Screencast.com Account.
