Why Does the Software Say "This Software Key Is Not Valid" When I Input My Key?

Product specific unlocking

Make sure the key is for the version of the software you installed. Keys are version-specific.

Tips for entering the key correctly:

  • Make sure there are no empty spaces at the beginning or end of the key.
  • Copy and paste the key rather than entering it manually. Make sure to copy and paste the entire key.
  • If you type in the key, verify you are typing all occurrences of the number zero as zeroes and not the letter "o."
  • Current versions of Snagit and Camtasia, both single and multi-user versions, use a 25 character key (ie: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX).

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