License Keys are Version Specific
You will need to download the correct version for your license key. If you are unsure which version you own, please follow the steps in this article: How to check what version your key is for.
Confirm the Key is Entered Correctly
There are some recommendations in entering the correct key in the software.
- Make sure there are no empty spaces at the beginning or end of the key.
- Copy and paste the entire key instead of entering it manually.
- If you type in the key, verify you are typing all occurrences of the number zero as 0 and not the letter o.
- Current versions (single and multi-user) of Snagit and Camtasia use a 25 character key (ie: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX).
If You Have an Active Maintenance Agreement
If you have active maintenance and need access to the new version, please visit the following pages: