- Visit manage.techsmith.com and sign in to your TechSmith account.
- Go to the Online store orders tab.
- Next to a product, click
> Cancel maintenance.
- Your maintenance will remain active until the end of the billing period (in this example, July 10, 2025).
After this date, you'll continue to have access to the Snagit or Camtasia version that you own. However, your maintenance will not be renewed, and access to maintenance benefits (new releases and features, premium technical support, certification training) will end. You will not be charged again.
- If you still wish to proceed, confirm the cancellation.
If you change your mind, you can un-cancel the maintenance anytime before the deactivation date.
At manage.techsmith.com, you can cancel your subscription for these products:
| Camtasia Essentials/Create/Pro | TechSmith Assets for Camtasia | ||
| Snagit Individual | TechSmith Assets for Snagit | ||
| Camtasia Audiate | Screencast Pro* | ||
| Video Review | TechSmith Knowmia Pro* |
To cancel your subscription:
- Visit manage.techsmith.com and sign in to your TechSmith account.
- Go to the Online store orders tab.
- Next to a product, click
- Your subscription will remain active until the end of the billing period (in this example, March 14, 2023). On this date, your subscription will be deactivated, and access to the product will end. You will not be charged again.
- If you still wish to proceed, confirm the cancellation.
If you change your mind, you can un-cancel the subscription anytime before the deactivation date.
*Content deletion policy:
|
|
Screencast Pro |
After the end of the billing period, your account will switch to a free Screencast account. Videos that have not been viewed within the last 12 months will be removed, and additional content cannot be uploaded until the total video count goes back to 25. See our content deletion policy. |
|
|
Knowmia Pro |
Your content will be permanently deleted in 60 days after the subscription deactivation. See our content deletion policy. |
At manage.techsmith.com, you can cancel your subscription for these products:
| Camtasia Audiate | TechSmith Assets for Camtasia | ||
| Video Review | TechSmith Assets for Snagit | ||
| TechSmith Knowmia Pro* | Screencast Pro* |
To cancel your subscription:
- Visit manage.techsmith.com and sign in to your TechSmith account.
- Go to the Direct orders tab.
- Select the subscription that you would like to cancel.
- Select Manage subscription > Turn off auto-renewal.
- Your subscription will remain active until the end of the billing period (in this example, August 10, 2025). On this date, your subscription will expire, and access to the products will end. You will not be charged again.
- If you still wish to proceed, confirm the cancellation.
If you change your mind, you can turn auto-renewal back on anytime before the expiration date.
Also, if your subscription expires, you will have 30 days to renew it.
To cancel one out of a few products in your subscription, follow these steps:
- Select Add seats or products.
- Next to a product, click Cancel (
).
- Click Calculate and place the zero amount order. You will not be able to undo your order.
- The product that you canceled will remain active until the end of the billing period (in this example, August 10, 2025). On this date, your access to this product will end.
*Content deletion policy:
|
|
Screencast Pro |
After the end of the billing period, your account will switch to a free Screencast account. Videos that have not been viewed within the last 12 months will be removed, and additional content cannot be uploaded until the total video count goes back to 25. See our content deletion policy. |
|
|
Knowmia Pro |
Your content will be permanently deleted in 60 days after the subscription deactivation. See our content deletion policy. |
Having trouble accessing your account or canceling a subscription? Please submit a ticket.
