How Do I Assign and Revoke Seats for Products in My Subscription?

After purchasing a subscription to TechSmith Video Review, Assets for Camtasia, or Assets for Snagit, you can manage your subscription on the TechSmith subscription management portal.

Use the Seat management tab to:

 

self-service_management_seat_management.png


View Seats

You can view the seats for each product in your subscription.

 

  1. Go to the TechSmith subscription management portal and sign in to your TechSmith account.
  2. Click the Seat management tab.
  3. For each product, view the following.

    self-service_management_seats.png
    • Total seats—Number of users who can use the product within this subscription.
    • Available—Number of seats that are vacant at the moment and can be assigned to users.
    • Assigned—Number of seats that are already granted to the users.

After a product is added to a subscription, one product seat is automatically assigned to you.
By revoking an assigned seat, you can make it available for a different user.


If the number of seats is N/A, this means that the system is in the process of assigning seats. Try refreshing the page after a couple of minutes.


Assign a Seat

You can assign all available product seats to your team members. If the number of available seats is insufficient, you can contact our Sales team to purchase more seats.


  1. Go to the TechSmith subscription management portal and sign in to your TechSmith account.
  2. Click the Seat management tab, and then select a product.
  3. Enter the email addresses of the users who need access to the product, separated by a semicolon (;).

    self-service_management_add_emails.png
  4. Click Add, and then wait while the system verifies the email addresses for the seat assignments.

    self-service_management_add.png
  5. Click Assign seats. Please do not close the page until the seats have been assigned.

    self-service_management_assign_seats.png

The system updates the seat assignments and the number of Available seats. Your team members with the Assigned seat status receive an email notification and can start using the product at once.

self-service_management_assigned_seats.png

If a seat has an Error status, it could not be assigned to a user because there are no more available seats.

self-service_management_seat_error2.png

To purchase more seats, please contact our Sales team.


Revoke a Seat

If a user doesn't need a product anymore, you can revoke the product seat for the user, and then assign the seat to another team member.

 

  1. Go to the TechSmith subscription management portal and sign in to your TechSmith account.
  2. Click the Seat management tab, and then select a product.
  3. Next to the user's email, click self-service_management_revoke_access_icon.png.

    self-service_management_revoke_seat.png
  4. Click Revoke to confirm that you need to remove access to the product for this user.

    self-service_management_renvoke_access_conformation.png

The user cannot access the product anymore, and the available seat can be assigned to another user.

self-service_management_seat_revoked.png

 

 

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