What Is the Difference Between a Software Update and an Upgrade?

What is the difference between an update and an upgrade?

Upgrades go from version to version, for example, version 2019 to version 2020.

Updates are small changes within the same version, for example, version 2019.1.0 to 2019.2.0. 

Wait a minute, what if I have a maintenance agreement?

Great news, if you have an active maintenance agreement, you receive upgrades and updates at no additional cost:

  • If there is an upgrade to a new version while your maintenance agreement is active, you should receive your brand new software key right to your email. See this support article.
  • As for updates, they are periodically available right inside Snagit or Camtasia, and you can choose whether to install them or not. See this support article.

Both upgrades and updates are covered under your maintenance agreement.

If you have any questions about your maintenance agreement, please submit a ticket.

But what if I don’t have maintenance?

Great news still! Camtasia and Snagit are perpetual licenses, and all updates for the version that you purchased are included! You are entitled to every update within the version that you purchased.

On the other hand, upgrading from one version to another is a separate purchase:

For additional information about your license, updates, upgrades, and acquiring maintenance, please submit a ticket.


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