If you are getting a message about too many Snagit installations, you can clear activations in one of these ways.
Clearing Activations Using Your TechSmith Account
If you have a single-user license key, you can follow these steps:
- Visit manage.techsmith.com and sign in to your TechSmith account.
- Go to the Keys tab.
- Find the Snagit software key that you want to deactivate and select Clear activations.
If your software key is not listed, select Save a key or Save another key, enter your key, and save it. Then you can clear the key activations.
The option to clear activations is not available if you have a multi-user Snagit key.
Deactivate on Windows
If you are running Snagit 2021 or later on Windows, you can uninstall Snagit to deactivate the license, so it can be used again. See this support article.
Deactivate on Mac
If you are running Snagit 2021 or later on Mac, complete the following steps to deactivate your license:
- Select Snagit > Manage License.
- Click Deactivate License.
Or, you can uninstall Snagit to deactivate the license, so it can be used again. See this support article.
Deactivate Offline
If you are not connected to the internet, you can deactivate your key offline. Select an option below based on your operating system.
- Open the main Snagit Editor window.
- Select Help > Deactivate Offline.
- Click Generate Deactivation Certificate.
- Do one of the following:
- Click Copy to copy the generated text to the clipboard.
- Or, click Save As to save a .txt file.
- Using a device that is connected to the internet, open the deactivation website.
- Paste the text from step 4 into the offline deactivation tool and click Deactivate.
- Open Snagit.
- Select Snagit > Manage License.
- Click Deactivate License. If you are online, this will deactivate the license.
- If Snagit is unable to connect to the activation service, click Offline Deactivation.
- In the dialog that opens:
- Click Copy to copy the generated text to the clipboard.
- Or, click Save As to save a .txt file.
- Using a device that is connected to the internet, open the deactivation website.
- Paste the text from step 5 into the offline deactivation tool and click Deactivate.
Individual Subscription: Clear Activations Using Your TechSmith Account
To clear activations for your individual Snagit subscription:
- Visit manage.techsmith.com and sign in to your TechSmith account.
- On the Dashboard, next to Snagit Individual, select Clear activations.
OR
Go to the Online store orders tab and next to Snagit Individual, select Clear activations.
