2. Can't edit primary email due to a 3rd-party sign-in
3. What does unlinking an account do? When should I do it?
4. After I unlink my Google account or Apple ID, can I use it to sign in?
5. Why cannot I unlink my Google account or Apple ID?
6. Sign into TechSmith account directly
7. Do you have single sign-on?
1. Social sign-in options
Your TechSmith account may have a linked Google account or Apple ID if you used them to sign into any of the TechSmith products or services. We call these 3rd-party sign-ins.
2. Can't edit primary email due to a 3rd-party sign-in
When trying to edit your primary email at manage.techsmith.com, you may see the following message.
This happens if you always sign into your TechSmith account using your Google account or Apple ID.
For technical reasons, before you can update your primary email, you first need to sign in to your TechSmith account directly. See 6. Sign into TechSmith account directly.
3. What does unlinking an account do? When should I do it?
Consider unlinking your Google account or Apple ID from your TechSmith account in two cases:
- You no longer plan to sign in to your TechSmith account by using your Google account or Apple ID.
- Or, your TechSmith primary email differs from your Google account email or your Apple ID email, and as a result, you can see the following message at manage.techsmith.com.
4. After I unlink my Google account or Apple ID, can I use it to sign in?
Yes, if you unlinked your Google account or Apple ID by mistake, you can still use it to sign in to your TechSmith account. After this, the accounts will become linked again.
5. Why cannot I unlink my Google account or Apple ID?
You cannot unlink your Google account or Apple ID if this is the only sign-in method that you have ever used.
For technical reasons, you need to use another sign-in method first.
For example, if you want to unlink your Google account, first sign in either directly (see 6. Sign into TechSmith account directly), or using your Apple ID.
Need further assistance? Please submit a ticket.
6. Sign into TechSmith account directly
- Visit manage.techsmith.com.
- In the sign-in form, enter your TechSmith email and password.
- Select Continue.
- If unable to sign in, select Forgot password and follow the steps in Resetting My TechSmith Account Password.
7. Do you have single sign-on?
See TechSmith Single Sign On Options.
