How Do I Request a Refund?

Please use our return request form to request your refund. Before we issue the refund, you will need to uninstall the product from your computer. See this support article.

Once your request has been processed, you will receive an email confirmation. Please allow 5–7 business days for the credit to appear on your statement.

If you purchased the software from one of our authorized resellers or affiliates, then you must contact that company to process your return. We can only accept returns for the products purchased directly from TechSmith Corporation.

To see if your order qualifies for a refund, see our Return Policy.