At manage.techsmith.com, you can view and manage your Direct orders (multi-seat subscriptions purchased via the sales team) for these cloud products:
|Video Review||TechSmith Assets for Snagit|
|TechSmith Knowmia Pro||TechSmith Assets for Camtasia|
|TechSmith Audiate||Screencast Pro|
If a payment on your invoice for a multi-seat subscription is overdue, your multi-seat account may become blocked, and you can view the corresponding hint at manage.techsmith.com > Direct orders: “Sorry, your account was blocked to prevent new purchases”.
While your account for multi-seat subscriptions is blocked, the following restrictions apply:
You cannot purchase additional products or seats and renew a subscription.
If you start placing an order, in Order summary, the Purchase option will be unavailable.
You cannot transfer the subscription to a different owner.
For details about when exactly a multi-seat account is blocked depending on your payment method, see (Multi-Seat Subscriptions) Why Is My Invoice Overdue.
To unblock your multi-seat account, please make the payment as soon as possible. See (Multi-Seat Subscriptions) View and Pay My Invoices.
This help topic is for Assets for Camtasia, Assets for Snagit, Audiate, Knowmia Pro, Screencast Pro, and Video Review.
If you are looking for information about Camtasia, Knowmia Enterprise, Snagit, or our other products, please visit our help center.
← back to top
Did you find what you were looking for? Provide feedback.