(Multi-Seat Subscriptions) Become or Resign as a Seat Manager

At manage.techsmith.com, you can view and manage your Online store orders for all cloud products, as well as Direct orders (multi-seat subscriptions purchased via the sales team) for these cloud products:

video review icon Video Review assets for snagit icon TechSmith Assets for Snagit
knowmia pro icon TechSmith Knowmia Pro assets for camtasia icon TechSmith Assets for Camtasia
audiate icon TechSmith Audiate    

Become a Seat Manager

If you are the owner of a one-seat or multi-seat subscription, you can manage seats for this subscription and add seat managers. See (Multi-Seat Subscriptions) Add or Remove a Seat Manager.

Also, you can become a seat manager for any subscription that you do not own. As a seat manager, you can assign and revoke seats for all products in that subscription.

  1. Contact the subscription owner and provide your TechSmith account email address.
  2. Check your email for a notification that you were added as a seat manager.
    email that says hello, this is the email address of the person who assigned you as an additional seat manager for their subscription, and this is the subscription ID; the email has the manage seats button that opens the subscription management portal on the seats page
  3. Visit manage.techsmith.com and sign in to your TechSmith account.
  4. Select Seats.
  5. In the subscription selector, click a subscription for which you are a seat manager.
    on the seats page, you can view a subscription selector that shows which subscriptions you own, and for which subscriptions you are a seat manager

You can now assign and revoke seats for all products associated with the subscription.

Resign from Seat Management

As a seat manager, you can resign by yourself to give up the seat management responsibilities. Also, you can contact the subscription owner to remove you as a seat manager.

  1. Visit manage.techsmith.com and sign in to your TechSmith account.
  2. Select Seats.
  3. In the subscription selector, click a subscription for which you are a seat manager.
    on the seats page, you can view a subscription selector that shows which subscriptions you own, and for which subscriptions you are a seat manager
  4. Click Resign from seat management.
  5. Confirm that you do not want to assign or revoke seats for any products associated with the selected subscription.
    if you are a seat manager, on the seas page, you can view the resign from seat management button

You are no longer a seat manager for the subscription and cannot view its seat assignments — the subscription disappears from your subscription selector on the Seats page.

To become a seat manager again, please contact the subscription owner.

Frequently Asked Questions

You can find the email address of the subscription owner in the notification sent to your email.

email that says hello, this is the email address of the person who assigned you as an additional seat manager for their subscription, and this is the subscription ID; the email has the manage seats button that opens the subscription management portal on the seats page

After you resign from seat management, we do not send any email notifications to the subscription owner, and this event is not shown on the History page under Online store orders or Direct orders. However, the subscription owner will no longer see your email in the list of seat managers for the subscription.

If on the Seats page, the Resign from seat management option is not available, most probably, you are the subscription owner. You can do one of the following:

When you select Seats and open the subscription selector, the subscription you are looking for may not be on the list.

on the seats page, you can view a subscription selector that shows which subscriptions you own, and for which subscriptions you are a seat manager

Possible reasons:

  • Subscription was canceled or deactivated.
  • Subscription was purchased with a credit card and expired.
  • Multi-seat subscription was purchased with a purchase order and expired more than 30 days ago.
  • You are neither the owner nor a seat manager for the subscription.

If you have any questions, please contact our Customer Service team.

This help topic is for Assets for Camtasia, Assets for Snagit, Audiate, Knowmia Pro, and Video Review.

If you are looking for information about Camtasia, Knowmia Enterprise, Snagit, or our other products, please visit our help center.


← back to top

 

Did you find what you were looking for? Provide feedback.