Audiate Help Content
Product Usage FAQ:
- Is there a limit to how much I can use the application each month?
- Is there a limit to how long I can record?
- How many installs of Audiate can I have at one time?
- Can I install previous versions of Audiate?
- Can I access my Audiate projects offline?
- What happens to my projects if I cancel my subscription?
- Can I access my old projects if I restart my subscription?
- How long does it take to get a transcribed recording back for editing?
- My transcriptions seem really inaccurate, am I doing something wrong?
- How does Audiate leverage AI?
- What technical support is available to me?
Billing FAQ:
- What payment options are available?
- Is an annual subscription available?
- Can I purchase Audiate for my team?
- What is the refund policy for TechSmith Audiate?
- How do I cancel my subscription?
- Can my account be transferred to someone else at my organization?
- How can I update my billing for this service?
- How will I be charged for future renewals?
Product Usage FAQ
Is there a limit to how much I can use the application each month?
As a user you should never see a limit. In extreme cases where the application is being used in a non-intended way that constitutes abuse, you may be limited or blocked from using Audiate.
Is there a limit to how long I can record?
The maximum recording time is 30 minutes. The recording will stop when this time limit is reached.
How many installs of Audiate can I have at one time?
You may install Audiate on two computers as long as; 1.) you are signed in with your own subscription/account, 2.) you are signed in to only one instance of Audiate at a time.
Can I install previous versions of Audiate?
It is not possible to install previous versions of Audiate, as the program must stay up to date to be able to use the online transcription services used for transcribing the audio into text.
Can I access my Audiate projects offline?
You can access your Audiate project while offline for up to 24 hours since your last connection, however, you will be unable to record without an active internet connection.
What happens to my projects if I cancel my subscription?
Nothing will happen to your projects since all of their data is stored on your machine. However, you will be unable to open the projects without an active subscription. If you are planning to cancel your subscription, export your projects as WAV files, and you will be able to open them in any application that can use a WAV file.
Can I access my old projects if I restart my subscription?
Yes, your projects are stored on your machine, so as long as you do not remove them. You can load and edit them once you have an active subscription.
How long does it take to get a transcribed recording back for editing?
This is mostly dependent on the length of your audio and the speed of your internet connection, but transcription should usually be complete in minutes or less.
My transcriptions seem really inaccurate, am I doing something wrong?
No, while the service will naturally improve over time, the transcription will most likely not be 100% accurate. You can help improve the accuracy of the transcription by speaking slowly and clearly. You can fix mistakes in the transcription if accuracy is important to you, but editing should still be easy even when the words don’t match exactly.
You can learn more about how Audiate leverages AI on our TechSmith and AI support page.
What technical support is available to me?
For Technical Support, submit a support ticket here.
Billing FAQ
What payment options are available?
We accept Visa®, MasterCard®, Discover®, American Express®, and JCB®, as well as check cards and ATM cards if they are issued by one of these major credit card companies. We also accept payment through PayPal® and Amazon® in our online store.
Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.
If you are interested in purchasing via check, money order, or wire transfer, see Phone and Fax Purchase Information.
Is an annual subscription available?
Yes. Audiate is available as an annual subscription only.
Can I purchase Audiate for my team?
To purchase volume licenses for Audiate, please contact Sales.
What is the refund policy for TechSmith Audiate?
Within 14 days of purchase, you can receive a full refund by submitting a refund request online.
After 14 days, you can cancel your subscription online by visiting manage.techsmith.com. This will stop the auto-renew at the end of the monthly term you are on, but you will not receive any refund, full or partial, in this scenario.
How do I cancel my Audiate subscription?
When logged into your account, you should see an option to cancel on your account page. See How Do I Cancel Maintenance or Subscription?
Can my account be transferred to someone else at my organization?
For information on ownership transfer for an Audiate subscription, please contact us.
How can I update my billing for this service?
You can update your billing by following the steps here.
How will I be charged for future renewals?
Auto-renewals are charged annually to the billing method associated with your subscription.
If you've purchased your subscription with our Sales Team using a purchase order, you will be notified via email before the expiration date that it is time to purchase your renewal.
