Benefits of Maintenance

Software Upgrades. Receive all upgrades of the software purchased for the duration of your agreement. TechSmith releases a major version of Snagit® and Camtasia® every year.
Maintenance Support. Our staff of knowledgeable support representatives are available to assist users with questions regarding the installation and technical operation of TechSmith products. Contact options are:
Submitting a Support Ticket
Messaging through Online Chat24 hours, Monday - Friday, Eastern Time, the quickest way to receive assistance from TechSmith Sales, Customer Care or Technical Support is to use online chat available here by clicking "Chat With Us".  
Our Maintenance Phone Line+1-800-517-3001 (U.S. & Canada only) or +1-517-879-5929 from 9 a.m. - 5 p.m. Eastern Time, Monday - Thursday. (A voicemail system is available during non-business hours and holidays.) 
Extended Version Support. You’ll have premium support on the current version plus the last three years of prior versions. TechSmith’s support policy can be found here. 
Volume Discounts. Add seats to your agreement at any time at a cumulative volume discount.  Contact our Sales department to learn about your options.  
Certification. Gain exclusive access to video-based courses, elevating your screencasting skills and expertise in visual communication and knowledge sharing.