Software Updates. Access to the latest version and features for the duration of your agreement. We continually release software updates!
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Maintenance Support. Our staff of knowledgeable support representatives are available to assist users with questions regarding the installation and technical operation of TechSmith products. Contact options are:
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Submitting a Support Ticket https://support.techsmith.com/hc/en-us/requests/new
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Messaging through Online Chat 24 hours, Monday - Friday, Eastern Time, the quickest way to receive assistance from TechSmith Sales, Customer Care or Technical Support is to use online chat available here by clicking "Chat With Us".
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Our Maintenance Phone Line +1-800-517-3001 (U.S. & Canada only) or +1-517-879-5929 from 9 a.m. - 5 p.m. Eastern Time, Monday - Thursday. (A voicemail system is available during non-business hours and holidays.)
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Extended Version Support. You’ll have premium support on the current version plus the last three years of prior versions. TechSmith’s support policy can be found here.
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Volume Discounts. Add seats to your agreement at any time at a cumulative volume discount. Contact our Sales department to learn about your options.
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Certification. Gain exclusive access to video-based courses, elevating your screencasting skills and expertise in visual communication and knowledge sharing.
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