Sales Frequently Asked Questions (FAQ)

Where can I find TechSmith’s W-9?

Access and download our W-9 at

Am I eligible for the education discount?

The discounted education rate is available to full-time students, staff, and faculty members of K-12 and higher education institutions who will be using the software for an educational purpose.

If you are teaching or training someone in your role, but are not in a school, college, or university environment, you do not qualify for the discount.

Need more information? See the education qualification licenses.

I have a question about software upgrades

See our Snagit and Camtasia Upgrade FAQ.

I have a licensing or software key question

See our License and Software Keys FAQ.