What is the difference between an update and an upgrade?
Upgrades go from version to version for example version 2019 to version 2020. Updates are small changes within the same version for example version 2019.1.0 to 2019.2.0. You can always check for updates within the app itself. Click here for instructions on how to check for updates in Snagit and Camtasia.
Wait a minute, what if I have a maintenance agreement?
Great news, if you have an active maintenance agreement you receive updates and upgrades at no additional cost! Updates are periodically available right inside Snagit or Camtasia which you can choose to update or not. If there is an upgrade to a new version while your maintenance agreement is active, you should receive your brand new software key right to your email. It is all covered under your maintenance agreement. For additional questions about your maintenance agreement, please contact our customer service team.
But what if I don’t have maintenance?
Great news still! Camtasia and Snagit are perpetual licenses, all updates for the version you purchased are included! You are entitled to every update within the version you purchased.
On the other hand, to upgrade or go from one version to another, is a separate purchase. To upgrade your Camtasia license, visit here: https://www.techsmith.com/camtasia-upgrade.html To upgrade your Snagit license visit here: https://www.techsmith.com/snagit-upgrade.html. For additional questions about your license, updates, upgrades, and acquiring maintenance please contact our customer service team.