Snagit and Camtasia Upgrade FAQ

Snagit & Camtasia Perpetual Licenses

One-time fee with annually renewing Maintenance.

While the initial purchase is a one-time fee, you must have an active Maintenance agreement to continue receiving the benefits of Maintenance, including access to minor updates/bug fixes for the products.

Active Maintenance provides access to:

• The latest new releases and features, guaranteed! We continually release software updates!
• Premium technical support, including live phone and chat, plus expedited response times on email and online tickets (phone support U.S. only).
• Certification training to develop skills, including 20+ exclusive how-to videos each for Snagit and Camtasia.

Additionally, Maintenance benefits also include volume discounts, extended version support, and one software key that lets you easily package, deploy, and manage all your 5+ licenses.

Customers who opt to renew Maintenance annually will continue to receive all the benefits that a current/active agreement offers, including annual releases at a low cost – a great value compared with the cost of an upgrade or a new license.

*Upgrade purchases began including the first year of maintenance on September 1, 2020.

*As of November 16, 2021, all purchases of Snagit, Camtasia, and the Bundle include one year of Maintenance.

Camtasia Individual License Subscription

Yearly renewal.

In June 2023, we began offering an individual subscription license of Camtasia. The Camtasia individual license allows access to the latest version of Camtasia as long as you have an active subscription.

Camtasia Individual is a single user license, licensed to a specific individual, and can only be open on one computer at a time.

The subscription license includes live chat & email tech support, certification, and access to all updates/upgrades, as well as the convenience of no key for authentication. We also offer live webinars and a variety of tutorials to help learn the software.

Product version

Description

One of the two most recent versions

If you do not have an active maintenance agreement but are using one of the two most recent versions of Camtasia or Snagit, you can purchase an upgrade to the latest version.

For example, you can purchase an upgrade if Camtasia 2023 is the latest version, and you have versions 2021/2022.

You can find more information here:

• Get a Snagit upgrade
• Get a Camtasia upgrade

Older versions

If you have a version older than the two most recent versions, you will need to buy a new license.

For example, if Camtasia 2023 is the latest version, and you have version 2020 or older, you will need to purchase a new license to get the latest version.

You can find more information here:

• Get a Snagit license
• Get a Camtasia license

Snagit & Camtasia Perpetual Licenses

Your single-user license can be installed on up to two machines, for example, you can install your program on both a desktop and a laptop, or on a Mac and Windows machine.

This is a valid use of your license as long as you are the only user and are not using both computers at the same time. For more details, see our End User License Agreement:

• EULA for Camtasia (Windows and Mac)
• EULA for Snagit (Windows and Mac)

You can transfer your license from one user to another (or one computer to another) by uninstalling on the old computer and reinstalling on the new computer using the same software key. See this support article.

Camtasia Individual License Subscription

Your Camtasia Individual License can be installed on up to two computers at the same time, as long as you are the only user.

You can only be signed into Camtasia on one computer at a time. This is a valid use of your license.