If you purchased an individual license subscription for Snagit or Camtasia, you will not receive a software key. Log in to the product with the email address used during purchase.
- Visit manage.techsmith.com and sign in to your TechSmith account.
- Go to the Keys tab.
- You can view the software key below each product that it unlocks.
- If the software key is not visible:
- Manually Save another key. See this support article.
- Find a lost key.
If you purchased directly from TechSmith and have the original receipt, you can locate your key under Software Key below that product.
If you still have the software installed on the original machine, you can find your key within Snagit or Camtasia. See this support article.
We will send your software key after a new license purchase, upgrade purchase, and for free upgrades included with active Maintenance agreements.
- You can check your email inbox and junk or spam folders for any emails from TechSmith. Search for keywords such as Camtasia, Snagit, or TechSmith.
- If you have your Subscription Agreement (formerly Maintenance agreement) number (as shown below in a Maintenance Agreement email) but cannot find your software key, please submit a ticket. Our Customer Care team can use your agreement number to search for your key.
If you are unable to retrieve your key through any of the options above, please submit a ticket.
