Do I Have to Pay Sales Tax? What If I Am Tax-Exempt?

Online Store – Tax-Exempt Orders

Online orders placed in the United States are subject to sales tax.

If tax-exempt, when placing an order in our online store, enter your Tax ID number at the top of the checkout window when you are entering your credit card details.

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Online Store – Tax-Exempt Refunds

If a tax refund is needed, you can submit a tax refund request to FastSpring, our e-commerce partner.

Please visit the FastSpring support site and fill out the form to submit a ticket. You will need to provide:

  1. A copy of your tax exemption certificate, and
  2. Your order number.

Phone, Fax & Email – Tax-Exempt Orders

Orders placed via phone, fax, or email in the United States are subject to sales tax.

If tax-exempt, please provide a copy of your tax exemption certificate when placing your order:

  • To place a tax-exempt order with a credit card, please contact us over the phone at 888-750-0685.
  • To place a tax-exempt order with a purchase order, please fax it to 800-576-7339 or contact our team at orders@techsmith.com.

See Phone and Fax Purchase Information.

Phone, Fax & Email – Tax-Exempt Refunds

Tax-exempt individuals and entities can request a refund of the tax paid on an order.

Please submit a request for a return. You will need to provide:

  1. A copy of your tax exemption certificate, and
  2. Your order number or a copy of your receipt/invoice.

 

 

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