Online Orders
Online orders placed in the United States are subject to sales tax. Once an online order has been placed, if a tax refund is needed, a tax refund request can be submitted to FastSpring, our e-commerce partner. Please visit their support site and click "Contact Support" and fill out the form to submit a ticket. Your order number along with an exemption certificate will be needed to process the refund.
Phone, Fax & Emailed Orders
If in the United States and you are purchasing over the phone or via purchase order, you will be charged sales tax.
If tax-exempt, a copy of your tax exemption certificate is required when placing your order. To place a tax-exempt order over the phone with a credit card, please contact us.
Tax-exempt Refund
Tax-exempt individuals and entities can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate. along with your order number or a copy of your receipt/invoice. You can submit a ticket or fax a copy of your certificate, with order number or receipt/invoice to 800-576-7339.
