(Multi-Seat Subscriptions) Add or Remove a Seat Manager

At manage.techsmith.com, you can view and manage your subscriptions for these cloud products:

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As a subscription owner, you can add seat managers. This way, you can remain in charge of the subscription (purchases, cancelations, and other options) but at the same time, share the responsibility for seat management with one or more team members.

After you add a seat manager, they receive full access to the Seats page for a particular subscription.

You can remove a seat manager for any of the subscriptions that you own. If you remove all seat managers, you will be the only one who can assign and revoke seats for this subscription.

Add a Seat Manager

  1. Visit manage.techsmith.com and sign in to your TechSmith account.
  2. Select Seats.
  3. (If you have multiple subscriptions) In the subscription selector, click a one-seat or multi-seat subscription for which you need to add a seat manager.
    on the seats page, use the subscription selector to view all the subscriptions that you own
  4. Click Seat managers.
    on the seats page, you can view the seat managers button
  5. Enter an email of the person who should be added as a seat manager for all products associated with the selected subscription. Click Add.
    a dialog opens where you can enter an email address of a new additional subscription manager and click add

After the seat manager is added:

  • Seat manager receives an email notification.
    email that says hello, this is the email address of the person who assigned you as an additional seat manager for their subscription, and this is the subscription ID; the email has the manage seats button that opens the subscription management portal on the seats page
  • Seat manager gets full access to the Seats page for the selected subscription and can assign and revoke seats for all products in that subscription.
    on the seats page, you can view a subscription selector that shows which subscriptions you own, and for which subscriptions you are a seat manager
  • Subscription owner remains in charge of the subscription (purchases, cancelations, and other options) and can also manage seats as needed.
  • Subscription owner can add more seat managers and remove seat managers.
    on the seats page, you can view the seat managers button which you can use to add as many seat managers as needed, and remove existing seat managers

Remove a Seat Manager

  1. Visit manage.techsmith.com and sign in to your TechSmith account.
  2. Select Seats.
  3. (If you have multiple subscriptions) In the subscription selector, click a one-seat or multi-seat subscription for which you need to remove a seat manager.
    on the seats page, use the subscription selector to view all the subscriptions that you own
  4. Click Seat managers.
    on the seats page, you can view the seat managers button
  5. Next to the email of a seat manager, click Remove (icon of the remove button).
  6. Confirm that you would like to remove the seat manager for all products associated with the selected subscription.
    in the seat managers dialog, next to the email of a seat manager, you can click remove. A confirmation dialog appears, saying that the person with this email address will not be able to assign or revoke seats in the subscription, and are you sure you want to remove this seat manager

After you remove the seat manager for a subscription, they lose access to the Seats page for this subscription.

Seat manager can also resign by themselves and give up the seat management responsibilities. See (Multi-Seat Subscriptions) Become or Resign as a Seat Manager.

Frequently Asked Questions

Yes, the subscription owner has full control over the subscription, including seat management, although the email of the subscription owner is not shown in the Seat managers dialog.on the seats page, you can click the seat managers button, and it opens a dialog where you can enter an email address

By adding seat managers, the subscription owner can share the responsibility for seat management with one or more team members.

No, only the subscription owner can add or remove seat managers.

No, you assign a seat manager only for the subscription that you select (in our example, multi-seat subscription with ID A-S00328955) and all products associated with that subscription.

a dialog opens where you can enter an email address of a new additional subscription manager and click add

If you want to assign a seat manager to more subscriptions, you need to do it separately for each subscription.

Also, it’s worth mentioning that seat managers get access only to the Seats page for the subscription. Subscription owner is the only person who has access to the subscription-related pages under Direct orders or Online store orders.

Yes, on the Seats page, seat managers can view the same information and use the same seat management options as the subscription owner.

If you would like to remain in charge of purchases, cancelations, and renewals, you can remain the subscription owner and add one or more seat managers who will manage seat assignments. As a subscription owner, you too can manage seat assignments if needed.

If you would like to fully hand over the subscription to someone else, you can transfer your multi-seat subscription to a new owner. See (Multi-Seat Subscriptions) About Ownership Transfer.

After you remove a seat manager, we do not send any email notifications, and this event is not shown on the History page under Online store orders or Direct orders. However, the seat manager will not have access to the Seats page for that subscription.

After a seat manager resigns (gives up their seat manager role), we do not send any email notifications, and this event is not shown on the History page under Online store orders or Direct orders. However, the seat manager's email disappears from the Seat managers dialog for that subscription.

on the seats page, you can click the seat managers button, and it opens a dialog where you can enter an email address

When you select Seats and open the subscription selector, the subscription you are looking for may not be on the list.

on the seats page, you can view a subscription selector that shows which subscriptions you own, and for which subscriptions you are a seat manager

Possible reasons:

  • Subscription was canceled or deactivated.
  • Subscription was purchased with a credit card and expired.
  • Multi-seat subscription was purchased with a purchase order and expired more than 30 days ago.
  • You are neither the owner nor a seat manager for the subscription.

If you have any questions, please contact our Customer Service team.

If you are looking for information about Snagit or Camtasia software keys, please see the License and Software Keys FAQ.


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