If after placing an order through our sales team, you have an unpaid invoice, you can view the following hints at manage.techsmith.com.
You can pay with a check, wire transfer, or credit card.
Follow the instructions in the PDF copy of the invoice attached to the order confirmation email. If you cannot locate the invoice, see this support article.
After we receive your check or wire transfer payment, in manage.techsmith.com > Direct orders > Invoices, the invoice status changes to Paid.
To pay an invoice for a direct order with a credit card:
- Visit manage.techsmith.com and sign in to your TechSmith account.
- Go to the Direct orders tab.
- Click Billing details.
- Make sure that the credit card is added to your account (does not need to be set as primary).
- Select Invoices > Unpaid Invoices.
- Next to the invoice, click Pay with card, and then select one of the credit cards added to your account for direct orders.
For other payment options, see Phone and Fax Purchase Information. If you need additional assistance, please submit a ticket.
