Camtasia Subscription FAQ

Licensing & Activation

 

Billing

 

Using The Software

 

Licensing & Activation

What benefits does a Camtasia individual subscription offer?
Our Camtasia individual subscription tends to be well-received by those that prefer a lower entry price point or aren't sure how long they'll be creating videos. The subscription includes live tech support, an online certification course, and access to all upgrades and updates. We also offer live webinars and a variety of tutorials to help learn the software.

 

How do I activate the Camtasia subscription?
No software key is required with the subscription purchase! Sign into the software using the email address that was used during the purchase to activate the software. 

 

Do I need an Internet connection to access the Camtasia subscription?
You will need to connect to the Internet to initially sign in and activate the software. You can be offline for a maximum of 90 days. The software will require an Internet connection by day 91 to validate the activation again.  Each time the computer is back online, the 90 day lease period resets.

 

Is there a way to activate offline with the Camtasia subscription?
There is no offline activation. You would need to refund the subscription and purchase perpetual to utilize offline activation.

 

I want to use Camtasia on two different computers simultaneously. How can I do this?
Camtasia Individual is a single user license, licensed to a specific individual, and can only be open on one computer at a time.

If you want to use Camtasia on two computers, such as for work and home, you have a few options! You can install Camtasia on up to two computers at the same time. To switch from one computer to the other, simply close the Camtasia application on the first computer. This will let you use Camtasia on the second machine. To use the software on more than two machines, you'll need to sign out of your previous installations or machines you're not currently using.

If you need to use Camtasia on two different machines simultaneously you would need to buy 2 perpetual licenses.

 

What do I do if I run out of activations with the Camtasia subscription?
Signing out of the software on an unused machine will free up an activation. If you do not have physical access to the machines that are currently signed in, you can free up an activation at manage.techsmith.com.

 

Can I add a license to my Camtasia subscription?
No. Unlike Assets or Camtasia Audiate subscriptions, the Camtasia subscription is for single users only. Each license must be associated with a unique email address.

 

What happens to Camtasia when my subscription expires?
The software will be deactivated with an inactive subscription. Camtasia will display in trial mode on your device. 

 

What happens to my content after expiration?
You always keep any Camtasia videos you have produced/exported. Since Camtasia is installed on your own desktop computer, all the files in your media bin and library continue to live on your computer. However, any Camtasia projects (.tscproj files) can only be opened and edited with an active license of Camtasia, and cannot be opened by other programs. Also, some recording files (.trec) can only be opened with Camtasia and/or VLC player.

If Screencast Pro was part of your subscription, no content in Screencast will be deleted for one year after your expiration. At that time, content that has not been viewed in over a year may be deleted.

 

I own Camtasia and have maintenance. Do I need this new subscription offering?
If you already own Camtasia, you can keep your current license. With your active maintenance agreement, you’ll continue to receive all of the Camtasia benefits we offer, including access to upgrades and updates, premium live technical support, Camtasia certification training, and extended version support.

 

Can I use the subscription license for business/work?
At this time, the Camtasia subscription license is for individuals only, and it is not transferable. That being said, you are welcome to use Camtasia for one user, one device at a time, at any location, and for any purpose of your choosing, including personal and business. We may offer a business or teams license in the future, with the ability to purchase multiple licenses.

 

Can I share the license with someone else? Is it transferable?
Licenses are for one user and are linked to the email address it is purchased with. The license is not transferable. If you need a transferable license, the perpetual license would be the best choice for you.

 

How do I purchase a subscription license for someone else?

If you’re looking to purchase Camtasia for someone else we recommend the perpetual license since the Camtasia subscription is non-transferable.

 

Is there a bundle option that includes the Camtasia subscription?
The Camtasia/Snagit Bundle is available as a subscription.  You can purchase a subscription for both products together as a discount on our store.

 

Billing

How am I billed?
To ensure the best subscription experience, annual automatic renewal is required. Choose from the same payment options we offer for all our online purchases - major credit cards, PayPal, and AmazonPay.

 

Can I pay monthly?
No, we only offer an annual payment plan.

 

Is there an edu/gov discount?
The subscription license lets any individual enjoy Camtasia at one low-entry price, inclusive of all industries and uses. For that reason, there are no industry-specific discounts needed for the Camtasia subscription license.

 

Do you offer multi-licenses?
At this time we only offer single, individual subscription licenses (you can sign in on up to two machines, such as work and home, but can only use one at a time). We plan to offer multi-licenses for business subscription licenses in the future.

 

How Do I Cancel?

Follow the steps in this article.

 

If I get the subscription license and then cancel, can I purchase an upgrade at a later time?
No. Only customers who have previously owned a perpetual license are eligible to purchase an upgrade. However, you may reactivate your subscription at any time and continue to enjoy Camtasia at the subscription rate.

 

How can I turn off auto-renewal?

Follow the steps in this article.

 

Using The Software

I have a perpetual license and others have a subscription. Can we still share files as usual?
Nothing changes as long as you’re running the same version of Camtasia. Having different license types does not prevent you from collaborating with Camtasia.

 

Is this a cloud product now? Will this have a web editor?
No, it’s not a cloud product. There is no web editor. This is an annual subscription license of a locally installed, desktop version of Camtasia. It is downloaded and installed on your desktop physically, the same as the perpetual version.

 

Will my Camtasia media bin or library be in the cloud? Can I access it from anywhere?
No, files in your media bin and library will continue to be stored on the computer Camtasia is installed on.

 

Are the perpetual and subscription licenses the exact same product? Same features/system requirements?
Yes, they are the exact same product. It’s the same Camtasia, so it works the same, with the same features and system requirements.

 

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