(Multi-Seat Subscriptions) Purchase Additional Seats

At manage.techsmith.com, you can view and manage your Direct orders (multi-seat subscriptions purchased via the sales team) for these cloud products:

video review icon Video Review assets for snagit icon TechSmith Assets for Snagit
knowmia pro icon TechSmith Knowmia Pro assets for camtasia icon TechSmith Assets for Camtasia
audiate icon TechSmith Audiate logo_screencast.png Screencast Pro

You can purchase a new multi-seat subscription for a product via our Sales team.

After this, you can get more seats for the product in manage.techsmith.com > Direct orders.

The added seats remain active until the end of the current billing month or year. The price of the added seats is prorated because you are purchasing these seats for a part of the month or year.

Before the billing month or year ends, you can choose to let all product seats expire or renew them for another billing period.

diagram illustrating the information explained earlier

If the additional seats should have a different billing period, payment method, expiration date, or owner, please contact Sales to add the seats to a new subscription. See (Multi-Seat Subscriptions) Why Can't I Add All Products to the Same Subscription.

Expand the section below for more details on how to purchase additional seats within an existing subscription.

Example — purchase two additional Assets for Snagit seats:

  1. Visit manage.techsmith.com and sign in to your TechSmith account.
  2. Select Direct orders.
  3. (If you have multiple subscriptions) On the Subscriptions page, select the subscription that contains the product for which you would like to purchase additional seats.
    in direct orders, on the subscription page, in the subscription selector, you can view all the subscriptions that you own
  4. Open the product menu (button with three dots in a vertical line) and click Edit product.
    in direct orders, on the subscription page, in the product card, you can open the product menu that contains the edit product option
    If the Edit product option is not available, see the Why can’t I purchase additional seats? section in this article.
  5. In New total seats, enter the new number of total seats. For example, if you currently have five seats and need two more seats, enter 7.
    Based on the Rate plan, the system selects the applicable pricing tier. In this example, you are purchasing two additional Assets for Snagit seats at a yearly price per seat of USD 44.00 (tier 2).
    in the product edit window, you can enter the new total number of seats, and the applicable price per seat is selected automatically

    Each product has a limit on the number of seats that you can purchase by yourself. If you need more seats, contact Sales.

    if you enter the number of seats that cannot be purchased online, you are prompted to contact the Sales team at techsmith.com/contact.html

  6. Click Show price to view the prorated price of additional seats (Product price).
    In this example, the current date is September 10, 2021, and the billing year ends in nine months (June 13, 2022). The yearly two-seat price of USD 88.00 is prorated, so that you only pay USD 65.57 for the remaining nine months.
    in the product window, you can view the prorated price of the added seats
  7. In the Order summary section, click Calculate.
    in the order summary section, you can view the calculate button
  8. Review the order total. Taxes, if any, are prorated.
  9. (If your primary payment method is a purchase order) Provide the purchase order number for this order.
  10. Click Purchase.
    If the button is inactive, or if an error occurs, see the Why can’t I complete the purchase? section in this article.
    in the order summary section, you can view a field called provide PO number before purchase
  11. (If your primary payment method is a purchase order) Familiarize with the Terms and Conditions for the product seats that you are about to purchase.
  12. Confirm that you would like to place your order.
    after you click purchase in the order summary section, you can view a dialog asking you to confirm that you familiarized with the terms and conditions available at www.techsmith.com/legal.html, and that you confirm that you would like to place the order

The seats are added to your subscription.

in direct orders, on the subscription page, in the product card, the number of total seats is updated

A PDF copy of the invoice is sent to your billing email address.

Next, assign the purchased seats to end users. See (Multi-Seat Subscriptions) Assign and Revoke Seats.

Frequently Asked Questions

If the Edit product option is not available on the product menu, your subscription expired.

in direct orders, on the subscription page, in the product card, you can open the product menu, but the edit product button may not be there

You can renew the products in your subscription, and then purchase additional seats. See (Multi-Seat Subscriptions) Expiration and Renewal.

To purchase the seats without renewing the subscription, contact Sales.

While you are purchasing additional seats, in the Order summary section, the Purchase button may be inactive. Or, after you click Purchase, an error occurs.

Possible reasons:

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Your current primary payment method is different than the one that was used to purchase the subscription. See the Cannot purchase products within one subscription with different primary payment methods section in a different article.

in direct orders, on the subscription page, in the order summary section, you can view a hint saying that to complete the purchase, you need to set a credit card as your primary payment method

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Your multi-seat account is blocked because of overdue invoices.

in direct orders, on the subscription page, in the order summary section, the purchase button may be inactive

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You are registered as a tax-exempt customer. See (Multi-Seat Subscriptions) Tax-Exempt Purchases.

after you click purchase, you may see an error saying that sorry, as a tax-exempt customer, you cannot complete the purchase by yourself, and to contact the Sales team at www.techsmith.com/contact.html

At manage.techsmith.com, there is no possibility to purchase seats as of a future date — after you place an order, the seats become active immediately. Please contact Sales for other purchase options.

This help topic is for Assets for Camtasia, Assets for Snagit, Audiate, Knowmia Pro, Screencast Pro, and Video Review.

If you are looking for information about Camtasia, Knowmia Enterprise, Snagit, or our other products, please visit our help center.


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