At manage.techsmith.com, you can view and manage your Direct orders (multi-seat subscriptions purchased via the sales team) for these cloud products:
|TechSmith Assets for Snagit
|TechSmith Knowmia Pro
|TechSmith Assets for Camtasia
This article explains how to contact our sales team and what information to provide if you do not have a multi-seat subscription and would like to get one.
If you need a one-seat subscription for a cloud product, or are looking to purchase TechSmith Snagit or Camtasia licenses, please visit our online store.
Licenses vs. Subscriptions
Before we dive into multi-seat subscriptions, let’s figure out what they are compared to licenses and one-seat subscriptions.
Perpetually licensed products
Our other products are available on a subscription basis: buy a product for a month or year, and then renew.
If you want to purchase any of our subscription-based products for one user, we call this a one-seat subscription, and you can purchase it at the online store.
If two or more persons will be using a subscription-based product, we call this a multi-seat subscription, and to purchase it, you need to contact Sales.
We will ask you to provide product details, information for creating an account, and your payment method details. For more details, expand the steps 1 and 2 below.
After you purchase a multi-seat subscription, you can visit manage.techsmith.com to assign seats to end users, update your subscription, and more.
Purchase My First Multi-Seat Subscription
To purchase a multi-seat subscription, you need to contact our Sales team and provide the following information:
- Details of the products you would like to purchase.
- Information for creating your account.
- Your payment method details.
When you contact Sales to get a multi-seat subscription, you need to provide the details of the products you would like to purchase and information for creating your account.
|Product and account information
|Product, billing period, number of seats (one seat per user)
Our team calculates the total for each product.
To calculate the tax amount and order total, we need to create your account first.
A subscription cannot contain both yearly and monthly products. So, you will have two multi-seat subscriptions — one for Video Review and Assets for Snagit, and another subscription for Knowmia Pro.
Our team uses this email to create your account for multi-seat subscriptions.
Used for information purposes only.
|Billing address (name, email, phone, and full address)
We use your billing address to generate an invoice and send its PDF copy to your email.
We use your shipping address to calculate the tax amount and the order total (product price + tax amount).
|Tax exemption certificate, if any
If you are tax-exempt, please provide your certificate to the team.
Next, our Sales team needs to add a payment method and complete the purchase on your behalf.
Order total for your multi-seat products is calculated, and your account for multi-seat subscriptions is ready—we are almost done. To complete the purchase on your behalf, we will ask which payment method you prefer.
If you are purchasing a yearly multi-seat subscription, you can pay with a credit card, check, or wire transfer. For monthly multi-seat subscriptions, we accept credit cards only.
If you choose to pay with a credit card
For multi-seat subscriptions, we accept the following credit card types:
- American Express
Please provide credit card information: number, expiration date, CVV code, and cardholder details (name, email, and street address). Our team adds the card to your account and confirms the purchase on your behalf.
Your payment is processed immediately, and you can view and manage your subscription at manage.techsmith.com.
If you have a purchase order
Provide the purchase order number to our team. Your subscription is created, and you can view and manage it at manage.techsmith.com.
Your payment is expected within 30 days, and you can make it with:
- Check/wire transfer
- Credit card
If you used a purchase order and would like to pay with a check or wire transfer, open the order confirmation email sent to your billing email address. PDF copy of the invoice should be attached to the email, and after you open the file, you can view the instructions on how to make a check or wire transfer.
If you cannot find an order confirmation email, you can download the invoice or resend the email. For this, visit manage.techsmith.com and sign in to your TechSmith account. Then select Direct orders > Invoices, open the invoice page, and click Download or Send by email.
Open the PDF copy of the invoice and follow the instructions for making the payment with a check or wire transfer. For details about payment confirmation and an invoice example, see (Multi-Seat Subscriptions) View and Pay My Invoices.
If you used a purchase order and would like to pay with a credit card, visit manage.techsmith.com > Direct orders > Subscriptions. Add a credit card: you need to enter its number, expiration date, CVV code, and cardholder details.
Then select Invoices, open the invoice page, click Pay with card, and select the added card.
For details about payment confirmation and an invoice example, see (Multi-Seat Subscriptions) View and Pay My Invoices.
Manage My Multi-Seat Subscription
After your multi-seat subscription is created, visit manage.techsmith.com to:
- Assign the purchased seats to end users by yourself. Or, add seat managers who will assign the seats.
- Transfer the subscription to a new owner.
This help topic is for Assets for Camtasia, Assets for Snagit, Audiate, Knowmia Pro, Screencast Pro, and Video Review.
If you are looking for information about Camtasia, Knowmia Enterprise, Snagit, or our other products, please visit our help center.
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