If you purchased a multi-seat subscription, and a payment on your invoice is overdue, your access to the unpaid product(s) may be removed.
In manage.techsmith.com > Direct orders > Subscriptions, you can view the corresponding hint: “Sorry, your access to this product was removed”.
As a result, you and the seat managers cannot assign or revoke seats, and the users with assigned seats cannot access the product. On the Seats page, you and the seat managers can view the corresponding hint: “Sorry, all seat assignments are on hold”.
For details about when exactly the multi-seat product access is removed depending on your payment method, see (Multi-Seat Subscriptions) Why Is My Invoice Overdue.
To restore access to the multi-seat product, please make the payment as soon as possible. See (Multi-Seat Subscriptions) View and Pay My Invoices. Access will be restored within 24 hours of receiving the payment for the last overdue invoice. If you have any questions, please contact our Customer Service team.
This help topic is for Assets for Camtasia, Assets for Snagit, Audiate, Knowmia Pro, Screencast Pro, and Video Review.
If you are looking for information about Camtasia, Knowmia Enterprise, Snagit, or our other products, please visit our help center.
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