(Multi-Seat Subscriptions) Auto-Renewal

1. Visit manage.techsmith.com and sign in to your TechSmith account.
2. Select Direct orders.
3. (If you have multiple subscriptions) In the subscription selector, click the subscription for which you would like to turn on auto-renewal.
   
4. In the Renewal section, click View auto-renewal terms.
   
5. Review the following:
   • Number of products that will be auto-renewed (all products for which you did not cancel renewal).
   • Renewal date—Date when the new billing month or year begins and when auto-renewal amount is processed.
   • Forecasted amount—Approximate auto-renewal amount. The final amount may differ slightly.

   

6. Click Turn on auto-renewal.
   

• This event is saved in Direct orders > History.
  
• Email notification is sent to your shipping email address.
  
• 30 days before the auto-renewal date, you receive an email reminder at your shipping email address.
  
  Also, the option to renew the subscription early becomes available. See (Multi-Seat Subscriptions) Early Renewal.
• If you do not renew the subscription early, on the renewal date, the system automatically renews your subscription and processes the renewal amount on your primary credit card. At your billing email address, you receive an email notification with order details.
  
  

  If the auto-renewal payment fails, you receive an email at your billing email address. Also, at manage.techsmith.com, you can view a hint about an unpaid invoice. Please resolve the issue with the credit card (or, add a new card), and then try to pay the invoice. See (Multi-Seat Subscriptions) View and Pay My Invoices.

• You can turn off auto-renewal for the subscription at any time.

1. Visit manage.techsmith.com and sign in to your TechSmith account.
2. Select Direct orders.
3. (If you have multiple subscriptions) In the subscription selector, click the subscription for which you would like to turn off auto-renewal.
   
4. In the Renewal section, click Turn off auto-renewal.
   
5. Confirm that you would like to turn off auto-renewal for all products in the subscription.
   

• This event is saved in Direct orders > History.
  
• Email notification is sent to your shipping email address.
  
• You can renew your subscription manually:
  • 30 days before the expiration date. See (Multi-Seat Subscriptions) Early Renewal.
  • 30 days after the expiration date. See (Multi-Seat Subscriptions) Expiration and Renewal.
• You can turn on auto-renewal for the subscription at any time.

No, it only cancels the renewal.

For example, if you turn off auto-renewal for a monthly multi-seat subscription, your subscription will expire at the end of the billing month. Until then, the products remain active and available for users with assigned seats.

You can renew your multi-seat subscription manually for 60 days (30 days before and after the subscription expires).

The option to turn on auto-renewal may be unavailable in the following cases.

	You purchased a multi-seat subscription with a purchase order (PO). You can renew your subscription manually: 30 days before the expiration date. See (Multi-Seat Subscriptions) Early Renewal. 30 days after the expiration date. See (Multi-Seat Subscriptions) Expiration and Renewal.
	All products in your multi-seat subscription are canceled. To keep using the products after the expiration date, please contact Sales.
	Your multi-seat subscription expired. You can renew the subscription for 30 days after expiration. See (Multi-Seat Subscriptions) Expiration and Renewal. Or, to get a new multi-seat subscription, contact Sales.
	Your multi-seat account is blocked because of overdue invoices. See (Multi-Seat Subscriptions) Unblock an Account.
	You are registered as a tax-exempt customer. To renew the subscription, contact Sales.

If you have several products in your multi-seat subscription, you can turn auto-renewal on/off for all products, but not for each product individually.

If you would like to turn off auto-renewal for one of the many products in your subscription, you can cancel this product.

In this example, on September 02, 2022:

• Video Review will be auto-renewed.
• Assets for Camtasia will be removed from the subscription, and all seat assignments will be revoked. To purchase a new multi-seat Assets for Camtasia subscription, you will need to contact Sales.

See (Multi-Seat Subscriptions) Cancelations and Returns.

You can turn on/off auto-renewal for your multi-seat subscription at any time. If you have multiple subscriptions, you can choose different auto-renewal options for each subscription.

Yes, 30 days before the auto-renewal date, you receive an email reminder at your shipping email address.

On the last day of the billing month or year, at your billing and shipping email addresses, you receive an email that your multi-seat subscription may expire today.

If the subscription auto-renewal is on, please disregard this email.

If the subscription auto-renewal is off or unavailable, you can renew your subscription manually for 30 days after the expiration. See (Multi-Seat Subscriptions) Expiration and Renewal.

On the subscription page, you can view the forecasted amount for renewing your multi-seat subscription. The actual renewal amount may differ slightly from the forecasted amount. 

Please note that if you purchased a subscription with a discount, it will not apply during renewal.

After your multi-seat subscription is auto-renewed, you can view the renewal amount in Direct orders > Invoices and Payments.