Sales Frequently Asked Questions (FAQ)


Where can I find TechSmith’s W-9?

Access and download our W-9 here:

Am I eligible for the education discount?

The discounted education rate is available to full-time students, staff, and faculty members of K-12 and higher education institutions who will be using the software for an educational purpose.

If you are teaching or training someone in your role, but are not in a school, college, or university environment, you do not qualify for the discount.

If you are still unsure, view the purchase qualifications for education licenses on our website.

Is this a one-time fee?

When you purchase a new license of TechSmith products, you pay a one-time fee to permanently own the version of the application you purchased. Updates are included in the license price, but major release upgrades are not. If you would like to purchase a license upgrade when a newer version is released, the upgrade is available at a reduced cost. You can view current pricing by visiting our online store.

We do offer and recommend optional software maintenance. If you are covered under an active maintenance agreement when a new version is released, then you’d receive the upgrade for no additional charge. Stay covered under active maintenance, and you’ll always be running the latest and greatest version of the program!  You can learn more about our maintenance program by visiting:

As of September 1, 2020, all online upgrade purchases include the first year of maintenance. This means you're guaranteed the upgrade to the next major version we release.

Can I install on two computers?

Your single license can be installed on up to two machines- for example, you can install your program on both a desktop and a laptop. This is a valid use of your license as long as you are the only user, and you're not using both computers at the same time.

You can transfer your license from one user to another or one computer to another by uninstalling on the old computer and reinstalling on the new computer using the same software key.

You can always check out our End User License Agreement online for more details:

Camtasia (Windows and Mac)

Snagit (Windows and Mac)

I have a licensing or software key question.

See our License and Software Key FAQ.