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How do I upgrade/update Snagit or Camtasia?
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TechSmith Support Policy
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Maintenance Transitioning to a Business License Subscription FAQ
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Knowledge base
Version History
Edit
Capture
Export
Install
- Service TechSmith Agent (TechSmith Agent) Failed to Start
- Use the Camtasia UninstallerTool.exe as Command Line Tool
- Camtasia showing "Maintenance Expired" after upgrading to Camtasia Pro
- Skip Sign In on Camtasia 2023 and Camtasia 2024
- Error Code 1603 Fatal Error During Camtasia Installation
- Error 1392 When Installing Camtasia on Windows See all 23 articles
General
Viewing
Video Tips
- Using Dynamic Backgrounds in Camtasia 2023 (Video)
- 10 Ways to Edit and Improve a Zoom Webinar Recording with Camtasia (Video)
- How to Insert Audio, Video, or Image Media Anywhere on Your Timeline (Video)
- How to Switch Between Screen and Webcam Video in the Camtasia Editor (Video)
- Replace an Audio Section in Camtasia (Video)
- How to Hide the Cursor in Your Video (Video) See all 16 articles
Version History
Edit
Capture
- Camtasia Mac Temporary Recording Location
- How to Turn Off Camtasia Rev (Mac)
- Camera, Webcam and Virtual Camera Compatibility - Camtasia Mac
- M1/M2 Chip and the Camtasia System Audio Capture Component
- macOS and the Camtasia System Audio Capture Component
- Webcam Freezes During Recording With Camtasia on macOS See all 13 articles
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General
Viewing
Install
How To
- How Do I Export an MP4 from Camtasia Online?
- Can I Edit my Cursor in Camtasia Online?
- How Do I Import Media Into Camtasia Online?
- How Do I Record System Audio with Camtasia Online?
- How do I Open my Camtasia Online Project in an Older Version of Camtasia Editor?
- How Do I Restore a Deleted Scene? See all 7 articles
Troubleshooting
- Camtasia Online Wants to Look for and Connect to Any Device on Your Local Network
- Camtasia Online Is Not Recording Cursor
- Known Chrome Browser Extension Conflicts
- Unsupported Render Capabilities in Camtasia Online
- Large Camtasia Online Projects Take a Long Time to Export
- My Audio and Video Are Out of Sync in Camtasia Online See all 10 articles
FAQ
Troubleshooting
- How do I recover lost or unsaved audio files in Audiate?
- Required URLs for Audiate
- Audiate Experienced an Issue Connecting to the Transcription Service
- Retry Aligner Install? Failed to Download Aligner
- Importing file failed. Please check your network connection
- Audiate Appears Blank or the Options are Greyed Out See all 7 articles
General
Version History
Capture
- Snagit is Not Auto-Detecting Windows During Capture
- How to Default to a File Type Other Than SNAGX
- Snagit Print Screen Hotkey Not Working
- Pin Snagit to the Top of the Screen Using Capture Widget
- Video Capture Is Blank or Only Shows Initializing Screen In Snagit Editor
- Snagit Capture is Washed Out With HDR See all 49 articles
Editor
Video Tips
- 4 Ways to Start a Capture in Snagit (Video)
- Capture Window Basics in Snagit (Video)
- Change the Global Hotkey in Snagit (Video)
- All-in-one, Image, and Video Capture Modes Explained (Video)
- Create Custom Presets to Automate Your Capture Process (Video)
- Find Snagit on Your Computer Using the System Tray (Video) See all 25 articles
General
Install
Share
- Cannot Select Destination Folder in Google Drive
- Pasting Image in Microsoft Teams From Snagit Not Working
- Images Captured in Snagit Are Blurry or Fuzzy
- Screencast.com Authentication Required When Sharing from Snagit
- Snagit Support for Office 365
- Snagit Capture Image is Resized or Blurry when Pasted into Microsoft Word or Other Applications See all 21 articles
Version History
Capture
- Camera, Webcam and Virtual Camera Compatibility - Snagit Mac
- Error Obtaining Sample Buffers When Recording With Snagit
- Capture Hangs with Spinning Wheel Using Snagit on Mac
- Scrolling Capture Failed
- Snagit Capture Causes CPU Usage to Increase on Mac
- Only Desktop Captured Using Snagit on Mac See all 12 articles
Editor
General
Install
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License and Software Keys
Downloads and Installation
- Download a Previous Version of TechSmith Software
- Install or Reinstall My Purchase
- I Need to Move My Software to Another Computer
- What Version of Windows Is Required for TechSmith Products?
- Update Snagit/Camtasia
- Am I able to activate on two different machines for one user on a business license? See all 15 articles
Purchasing and Invoicing
- I Need a Copy of My Invoice
- Who Is Eligible for a Site License?
- Update My Billing Information for My Subscriptions
- Add Users to My Existing Snagit or Camtasia Business License subscription (formerly a maintenance agreement)
- Why Is My Credit Card Being Rejected?
- Is This a One-Time Fee? See all 35 articles
Terms and Policies
Renewals
Returns and Cancellations
Account Management
Seat Management
General
Playback
- My Screencast Videos are Not Showing Correctly on My Website
- Supported Browsers for Screencast
- We're sorry, but we are unable to connect to this content. Please try refreshing the page or click here for more help.
- Screencast: Re-encode high bit rate videos
- Screencast: The playback of videos on Screencast seems to periodically Pause and then Resume
- Screencast: MP3 Playback Not Working See all 7 articles
Account Management
Content Management
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