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Knowledge base
Version History
Activation, Sign-in & Licensing
- Why Am I Being Charged for Both Camtasia Business and Camtasia Pro?
- Snagit or Camtasia shows Trial or Expired Trial after I’ve purchased
- License Verification & Sign-In Issues (Snagit & Camtasia)
- Find, Enter, or Recover Your Software Key (Snagit & Camtasia)
- How to Activate Snagit or Camtasia
- Camtasia did not ask for my key after upgrading See all 16 articles
Performance & Crashes
Projects, Media & File Formats
Audio (Recording & Editing)
Recording
- Capture Doesn’t Work or Screen Recording Fails (Snagit & Camtasia)
- Zoom Integration Issues
- How to Record Audio and Video with Camtasia Editor
- The Temporary Directory Used By Camtasia Is Invalid
- "Unable to Start Camtasia" Error After Stopping a Recording
- How Long Can You Record With Camtasia Editor? See all 32 articles
Editing & Effects
- How can I remove the background from a cropped recording or a screenshare with a plain background?
- Speech to Text is Greyed Out in Camtasia Editor
- Video Has Black Border in Camtasia Editor
- Convert Dynamic Captions to Closed Captions
- Background Removal Effect Best Practices
- Background Removal options not available See all 16 articles
Export, Share & Publish
Install & Uninstall
- Download, Install, or Update Snagit & Camtasia
- TechSmith Release Rings
- Modify, Repair, Remove when attempting to open software
- Service TechSmith Agent (TechSmith Agent) Failed to Start
- Use the Camtasia Editor UninstallerTool.exe as Command Line Tool
- Error Code 1603 Fatal Error During Camtasia Editor Installation See all 22 articles
Compatibility & Requirements
General Information & Video Tips
- New Avatars Arrive as Legacy Avatars Approach Retirement
- How do I Make a Video With Camtasia Editor?
- Does Camtasia Editor Have a Light Mode?
- What Training Is Available for Snagit and Camtasia Editor?
- Using Dynamic Backgrounds in Camtasia Editor 2023 and newer (Video)
- 10 Ways to Edit and Improve a Zoom Webinar Recording with Camtasia Editor (Video) See all 33 articles
Version History
Activation, Accounts & Preferences
- Why Am I Being Charged for Both Camtasia Business and Camtasia Pro?
- Snagit or Camtasia shows Trial or Expired Trial after I’ve purchased
- License Verification & Sign-In Issues (Snagit & Camtasia)
- Find, Enter, or Recover Your Software Key (Snagit & Camtasia)
- How to Activate Snagit or Camtasia
- Clear Activations for Camtasia Editor See all 8 articles
Recording
- Zoom Integration Issues
- Camtasia Editor Mac Temporary Recording Location
- How to Turn Off Camtasia Rev (Mac)
- Camera, Webcam and Virtual Camera Compatibility - Camtasia Editor Mac
- M1/M2 Chip and the Camtasia System Audio Capture Component
- macOS and the Camtasia Editor System Audio Capture Component See all 14 articles
Editing & Effects
- Video Has Black Border in Camtasia Editor on Mac
- How can I remove the background from a cropped recording or a screenshare with a plain background?
- My Sony Camera Footage appears washed out
- WebM File Support in Camtasia Editor
- How to Import Video from iPhone into Camtasia Editor
- Canvas Looks Darker Using Camtasia Editor on an M1/M2 mac See all 15 articles
Export, Sharing, & Saving
- Video Has Black Border in Camtasia Editor on Mac
- MP4 Produced With Camtasia Editor Results in Choppy Playback on iOS device
- Sign in with Google temporarily disabled for this app
- How to Avoid Blurry Videos
- After Production the Video Does Not Exist Using Camtasia Editor on macOS
- Unable to Unzip or Import Zip File from macOS to Windows See all 11 articles
General Error Troubleshooting
- Capture Doesn’t Work or Screen Recording Fails (Snagit & Camtasia)
- Software Won't Start or Keeps Crashing (Snagit & Camtasia)
- Captions Troubleshooting for Camtasia Editor
- Unable to Start Camtasia Editor on MacOS
- White Spots in Editor and Sliders Not Working in Camtasia Editor Mac
- Unsupported Environments Using Camtasia Editor on macOS See all 13 articles
Installation & Deployment
- Download, Install, or Update Snagit & Camtasia
- TechSmith Release Rings
- Camtasia Editor Does Not Remember Key
- Using Camtasia Editor Media Assets on Mac
- Error "Camtasia" Can’t Be Opened Because It Was Not Downloaded From the App Store
- Installation Instructions For Camtasia Editor On macOS See all 8 articles
Best Practices
- Where are the Camtasia Library Assets?
- How do I Make a Video With Camtasia Editor?
- What Training Is Available for Snagit and Camtasia Editor?
- Add Multiple Caption Languages to a Camtasia Editor Production on macOS
- Upload Files to a Web Server to Embed on a Website
- Change the Language in Camtasia Editor for Mac OS See all 8 articles
How To
- How Do I Export an MP4 from Camtasia Online?
- Can I Edit my Cursor in Camtasia Online?
- How Do I Import Media Into Camtasia Online?
- How Do I Record System Audio with Camtasia Online?
- How do I Open my Camtasia Online Project in an Older Version of Camtasia Editor?
- How Do I Restore a Deleted Scene? See all 7 articles
Troubleshooting
- Camtasia Online Wants to Look for and Connect to Any Device on Your Local Network
- Camtasia Online Is Not Recording Cursor
- Known Chrome Browser Extension Conflicts
- Unsupported Render Capabilities in Camtasia Online
- Large Camtasia Online Projects Take a Long Time to Export
- My Audio and Video Are Out of Sync in Camtasia Online See all 10 articles
FAQ
Troubleshooting
- Why Does My Audiate Want To Start a Trial
- How do I recover lost or unsaved audio files in Audiate?
- Required URLs for Audiate
- Audiate Experienced an Issue Connecting to the Transcription Service
- Retry Aligner Install? Failed to Download Aligner
- Importing file failed. Please check your network connection See all 8 articles
General
Version History
Activation & Sign-in
- Snagit or Camtasia shows Trial or Expired Trial after I’ve purchased
- License Verification & Sign-In Issues (Snagit & Camtasia)
- Find, Enter, or Recover Your Software Key (Snagit & Camtasia)
- How to Activate Snagit or Camtasia
- I Get a -3 Error When Launching Snagit
- Snagit Individual Subscription Not Activating See all 14 articles
Capture - Image
- Issues With Grab Text or Other OCR Functions Such as Edit Text or Smart Redact
- Snagit is Not Auto-Detecting Windows During Capture
- Snagit Print Screen Hotkey Not Working
- Snagit Capture is Washed Out With HDR
- Error: Failed to Save Document After Capture in Snagit
- Snagit Freezes, Crashes, or the Crosshairs Are Sluggish When Trying to Take a Capture. See all 23 articles
Capture - Video
- Microphones to use with Camtasia Snagit
- How can I disable AI features in Snagit and Camtasia?
- Unable to Start a Video Capture (The Selected Camera Is Already in Use)
- Capture Doesn’t Work or Screen Recording Fails (Snagit & Camtasia)
- Video Capture Is Blank or Only Shows Initializing Screen In Snagit Editor
- Troubleshoot Video Capture Problems in Snagit See all 21 articles
Editor & Library
Crashing & General Errors
Sharing & Exporting
- Unable to Paste Images into Microsoft Teams (Right-Click Menu)
- Cannot Select Destination Folder in Google Drive
- Pasting Image in Microsoft Teams From Snagit Not Working
- Images Captured in Snagit Are Blurry or Fuzzy
- Screencast.com Authentication Required When Sharing from Snagit
- Snagit Support for Office 365 See all 24 articles
Installation & Updater
Enterprise, Deployment & VDI Environments
Tips & Workflows - Capture
Tips & Workflows - Editor
- Can I Set the Exact Position or Size of Objects or Selections in Snagit Editor?
- How to Set and Save Default Tool Properties in Snagit
- How do I Open the Recents Tray in Snagit Editor?
- What is Smart Move?
- Manually Backup and Restore a Snagit Datastore
- Move Unsaved Captures to a Different Computer; Back-up & Restore Library in Snagit See all 21 articles
Version History
Activation & User Account Information
Installation & Deployment
Recording & Capture
- Microphones to use with Camtasia Snagit
- Capture Doesn’t Work or Screen Recording Fails (Snagit & Camtasia)
- How to Record a Video with Snagit
- Camera, Webcam and Virtual Camera Compatibility - Snagit Mac
- Error Obtaining Sample Buffers When Recording With Snagit
- Screen Capture Resolution and Printing See all 18 articles
Editor & Library
- What is Smart Move?
- Can I Set the Exact Position or Size of Objects or Selections in Snagit Editor?
- How to Set and Save Default Tool Properties in Snagit
- How do I Open the Recents Tray in Snagit Editor?
- Moving Your Snagit Library to Another Apple Computer
- Cloud Library: Streaming vs. Local See all 9 articles
Troubleshooting & Errors
Export, Sharing & File Compatibility
Review Policies & Certifications
Purchase & Manage
- Installing Snagit or Camtasia Editor from Microsoft Store
- What is the difference between an Individual Subscription and a Business License Subscription?
- Volume and Enterprise Pricing Information
- What Payment Methods Can I Use?
- Do You Accept Purchase Orders (PO)?
- Can I buy from a local reseller? See all 12 articles
Package, Roll Out, & Drive Adoption
Product Evaluation
License and Software Keys
Downloads and Installation
- Camtasia Editor still displays as free even though I bought a Camtasia Starter plan
- How to access the included Audiate features with Camtasia Editor
- Camtasia Individual Subscription – What happens if I already own a Snagit license?
- Download a Previous Version of TechSmith Software
- Install or Reinstall My Purchase
- I Need to Move My Software to Another Computer See all 22 articles
Purchasing and Invoicing
- I Need a Copy of My Invoice
- Exclusive Group Discounts Available for Eligible TechSmith Products
- An Update on Your TechSmith Legacy License Subscription
- Do You Offer Monthly Subscriptions?
- Can I Lock in My Price for Future Orders?
- I Need Help Finding the Right Part Number on Your Price List: See all 46 articles
Terms and Policies
Renewals
Returns and Cancellations
Account Management
Seat Management
- How do I view activations or seats in use for our Snagit or Camtasia license?
- How Do I Manage My Techsmith Software?
- How do I transfer my Camtasia Plan?
- Can I Assign Seats For My Snagit or Camtasia Business Subscription?
- Someone gave me access to a product. What’s next?
- Grant someone access to a product See all 10 articles
General
- Maintenance Transitioning to a Legacy License Subscription FAQ
- How Soon Should I Get a Response From Your Sales Team?
- Camtasia Pro Individual Subscription – I already have an Assets subscription
- TechSmith Unlocked FAQ
- Unlock New Revenue: Become a TechSmith Reseller!
- TechSmith Capture End of Support See all 9 articles
Online Store FAQ
Playback
- My Screencast Videos are Not Showing Correctly on My Website
- Supported Browsers for Screencast
- We're sorry, but we are unable to connect to this content. Please try refreshing the page or click here for more help.
- Unable to play any content on Screencast
- Re-encode high bit rate videos
- The playback of videos on Screencast seems to periodically Pause and then Resume See all 7 articles
Account Management
- What’s the Difference Between Screencast, and Screencast Pro?
- Display name not changing
- Having troubles logging in to Screencast
- I need to update or cancel my Recurring Billing Subscription information
- Error with account: Your sign in attempt has failed / Your sign up attempt has failed
- Activate Your Screencast.com Pro Account
Content Management
Uploading
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